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Welcome to PhoneTrack NexGen.

PhoneTrack NexGen is a call accounting application with state-of-the-art features and great scalability. Its versatility makes it useful for small companies with 1‐10 phone extensions, up to great companies with thousands of phone extensions.
PhoneTrack is in continuous development since 2001 and has evolved into a call accounting system that can be used with virtually any mix of PBX brands (for example but not limited to: Siemens, Lucent/Awaya, Alcatel, Samsung, Panasonic, Elmeg). The system is based on a central database where Call Detail Records are stored and processed. This makes it ideal for companies with multiple branches and PBXs allowing for call accounting to happen from any location but with the possibility to access information for all or only specific sites. And this according to access rights given to the application users.

Processing of information can be scaled up to an unlimited amount of servers. The processing is done by a set of NT Services that compose a single processing server (PTS). The system can consist of 1 up to unlimited processing servers (PTS). Each PTS can process CDR information from up to 10 different PBXs. PhoneTrack NexGen PTS servers can connect to any kind of PBX that is sending a Call Detail Record in ascii form over a serial com port or a TCP/IP server or client socket. The configuration of this functionality is a matter of telling the PTS what preconfigured configuration sets to use. In these sets you simply define what communication kind is used. Although the system comes with preconfigured sets for commonly used PBX, any kind of PBX protocol can be configured on the call accounting side. You do not need to adjust the CDR protocol on your PBX!

PhoneTrack NexGen can do call accounting by using the Units provided by your Telephony Provider or it can be configured to use “Time Charge”. By using the later all calls are analyzed as to their destination which is then associated to a cost per time frame, thus producing the call cost. Especially this feature is useful in cases where the Telephony Provider cannot provide you with units, but you are required to produce a cost (Hotels, Pay-phones).

PhoneTrack NexGen reports can be produced and generated by users and then published to other users. The system comes with a set of preconfigured reports, but an unlimited number of other reports can be created by yourself to suit your individual needs. A published report will appear automatically on any client connected to the system and having, of course, the required access rights. A Report Automation system let’s you prepare badges of reports, configure every report action (Print, Export or e-mail) individually and then execute them by one click.

A centralized Phonebook can be used that will even be populated automatically if the resolver service is used. This feature will essentially create automatically a Phonebook with all your business associates and clients that can be accessed from anywhere you are (via PhoneTrack NexGen Web Access or PhoneTrack NexGen on iOS devices).

The application features a strict user management system, where groups of users or individual users are assigned to specific access rights. These rights can be individual Forms, Menu Items and Sites and are categorized by all client systems installed in your setup (PC Client, Web Access and iOS Client).


Feature List:

  • Unlimited PBXs can be integrated.
  • Any kind of PBX brand can work, even in mixed environments as long as it can produce CDR records in ascii form.
  • Unlimited amounts of extensions can be handled.
  • Multiple charges can be calculated either by units or by “Time Charge”.
  • Authorization Codes are generated automatically in the PBX by specialized interfaces. All
    PhoneTrack phone user codes are kept automatically in sync with their respective
    PBX.
  • Unlimited Phone Tracking Servers (PTS) or client
    applications can be configured and integrated.
  • All processing is done by NT Services on the PTS.
  • Remote management of all PTS is possible.
  • Innovative Application User management allows for unlimited possibilities in
    configuring User Groups, Users and their access rights.
  • Tight User Rights management is ensured.
  • Real Time monitoring of calls.
  • Special tasks can be triggered when specific criteria is met. For example e‐mail
    notifications of a specific phone call can be configured.
  • PhoneTrack NexGen now supports the resolving of callers’ names and address using
    web services for every country and provider. Enabling this service causes all data to
    include also the name and address of the caller or dialed person or company!
  • All reports are customizable from ground‐up and are created with the integrated
    Report Generator. An intuitive user interface makes building an easy task by using drag’n drop of required fields and then selecting the criteria that will be used for the report. Reports can be normal (journal reports) or summary reports, showing totals for the selected date range. All reports can be stored in the database and will appear on all workstations instantly!
  • Reports can be send via e‐mail by using PhoneTrack NexGen’s own SMTP server. No external mail server is needed to relay the e-mail!
  • Report Automations can be created which can automatically print, export to pdf or send e‐mails multiple reports with the click of one button.
  • A PhoneBook can be kept, where among other things also a photo can be captured or loaded for a contact. The Phonebook is even populated automatically if the resolving of calls is used.
  • The Computer Telephony Integration (CTI) function will pop‐up messages of calls, which will also display the photo of a caller. By opening the PhoneBook contact, further integration will allow to open a specific file in a third party application.
  • Hotel services like Check‐in,‐out and room billing are available in the Hotel Plugin. Interfaces to the Property Management Systems (like for example: Fidelio and Opera) are available.